Severn Hospice — Perry Ward Refurbishment

Perry Ward at Severn Hospice is a specialist palliative care environment — one where the quality of the surroundings matters as much as clinical function. When the hospice began planning a major £3 million refurbishment of the ward in 2022, its estates team specified Contour Heating again. Having supplied 31 radiator covers to Perry Ward in 2017, Contour was a known quantity — and the products installed then had continued to meet the hospice's requirements. That track record helped support the decision to specify Contour again.

Specified again after proven performance

Contour first supplied 31 radiator covers to Perry Ward in 2017. Those covers continued to meet the hospice's requirements over the following years. When Severn Hospice began planning the ward's refurbishment and extension, continuity was a key consideration — maintaining a consistent standard across both the upgraded areas and the existing ward.

The decision to return to Contour reflected a simple point: the existing products had performed reliably in the environment they were specified for. In a healthcare refurbishment, long-term reliability and product familiarity can be just as important as initial cost.

What the Perry Ward project involved

The refurbishment covered both the existing ward and a new extension, with five rooms and two corridors changing use as part of the programme. Contour supplied products for both new and existing radiator positions, helping the upgraded areas integrate with what was already in place.

For the latest phase of work, Contour supplied 20 additional radiators and DeepClean covers for the new and changed-use spaces. Contour also supplied 31 replacement radiator valves for the existing radiators first covered during the original 2017 Perry Ward installation.

This kind of continuity matters in a healthcare refurbishment, where inconsistency in product standards can make future maintenance, cleaning access, and replacement planning more complicated.

The challenge: a phased refurbishment with limited storage

The refurbishment ran across an extended period with multiple contractors working on site. Storage space was limited, and the project took place within a wider healthcare setting, with Contour's products needing to fit around a complex construction programme. Delivering all of Contour's products at once would have created real problems:

• Storing radiators and casings ahead of programme would have increased the risk of damage, loss, or theft
• Excess materials on a constrained site would have added logistical pressure for all contractors
• Products installed too early in the programme would have been exposed to site activity before handover

The solution was a split delivery schedule — timed to match when each element of Contour's package was actually needed on site, rather than when it was convenient to dispatch.

Phased delivery: products arriving when needed

Products supplied

Contour's package for Perry Ward drew on the DeepClean product range — designed for healthcare environments where surface hygiene, durability, and long-term performance matter.

Originally supplied in 2017

• 31 radiator covers for the existing Perry Ward radiators

Supplied for the latest refurbishment

• 20 additional radiators for the new and changed-use spaces
• DeepClean covers for the new and upgraded radiator positions
• 31 replacement radiator valves for the existing radiator positions first covered by Contour in 2017

The DeepClean range is built for environments where cleaning frequency is high and access to all surfaces matters. Smooth profiles, minimal visible fixings, and access for scheduled cleaning help reduce maintenance and cleaning complexity without compromising heating performance.

The outcome

By splitting deliveries over several months, Contour helped keep risk low across a busy, space-limited site. Each product group arrived when the installation programme was ready for it — reducing the chance of damage or loss, and avoiding the logistics burden of bulk storage on a constrained healthcare site.

Contour's role in this project was a specific one. The £3 million refurbishment involved many contractors, trades, and suppliers. Contour's contribution was to make the heating package run smoothly: reliable products, delivered in the right sequence, aligned to the wider construction programme.

The hospice's decision to specify Contour again, after 31 radiator covers first installed in 2017 had continued to meet requirements, is the clearest measure of how that kind of supplier relationship works in practice.